Terms and Conditions for WillowGlade Retreat
Welcome to WillowGlade Retreat. These Terms and Conditions govern your use of our website, services, and online platform. By accessing or using any part of our services, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
1. Services Provided
WillowGlade Retreat offers a range of spa and wellness services, including but not limited to: therapeutic massages, aromatherapy treatments, facials and skincare, hydrotherapy, wellness consultations, body scrubs and wraps, and meditation and relaxation sessions. All services are subject to availability and the terms outlined in these conditions.
2. Appointments and Cancellations
- Booking: All appointments must be booked in advance, either through our online platform, by phone, or in person at our premises.
- Confirmation: An appointment is confirmed only upon receipt of a confirmation email or message from WillowGlade Retreat.
- Cancellations: Clients must provide at least 24 hours' notice for any cancellation or rescheduling of appointments. Failure to do so may result in a cancellation fee equivalent to 50% of the service cost. No-shows will be charged the full service cost.
- Late Arrivals: Arriving late for an appointment may result in a shortened service time to avoid inconveniencing subsequent clients. The full service fee will still apply.
3. Payment and Pricing
- Pricing: All prices for services are listed on our website and at our location. Prices are subject to change without prior notice.
- Payment: Full payment for services is due at the time of the appointment. We accept various forms of payment, including credit/debit cards and cash.
- Gift Vouchers: Gift vouchers are non-refundable and must be redeemed within the validity period stated on the voucher.
4. Client Responsibility and Health
- Health Disclosure: Clients are responsible for disclosing all relevant health information, including medical conditions, allergies, medications, and recent surgeries, prior to any service. This information is crucial for us to provide safe and effective treatments.
- Consultation: For certain services, a pre-treatment consultation may be required to assess suitability and discuss any potential contraindications.
- Conduct: We reserve the right to refuse service to anyone exhibiting inappropriate or disruptive behaviour.
5. Privacy
Your privacy is important to us. Any personal information provided to WillowGlade Retreat will be handled in accordance with our Privacy Policy. We collect information necessary to provide our services and to manage your appointments. We do not share your information with third parties for marketing purposes.
6. Disclaimer of Warranties; Limitation of Liability
WillowGlade Retreat strives to provide high-quality services. However, we do not guarantee that the services will meet all your expectations or that any specific results will be achieved. All services are provided "as is" and "as available" without any warranties of any kind, either express or implied.
In no event shall WillowGlade Retreat, its directors, employees, or affiliates be liable for any direct, indirect, incidental, consequential, special, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from your use of or inability to use our services, even if WillowGlade Retreat has been advised of the possibility of such damages.
7. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom, specifically England and Wales, without regard to its conflict of law provisions.
8. Changes to Terms and Conditions
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or services following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
9. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
WillowGlade Retreat
2847 Heatherstone Road, Suite 3A,
Bath, Somerset, BA1 6TA
United Kingdom