Privacy Policy for WillowGlade Retreat

At WillowGlade Retreat, we are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including therapeutic massages, aromatherapy treatments, facials and skincare, hydrotherapy, wellness consultations, body scrubs and wraps, and meditation and relaxation sessions.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

1.1 Personal Data You Provide Voluntarily:

• Contact Information: Such as your name, address (2847 Heatherstone Road, Suite 3A, Bath, Somerset, BA1 6TA, United Kingdom), phone number (+44 1225 789654), and email address.
• Health and Wellness Information: Details about your health, skin type, allergies, and specific conditions relevant to the spa and wellness treatments you book with us. This is collected to ensure your safety and tailor treatments appropriately.
• Payment Information: We do not directly store your credit card details. Payment transactions are processed securely by third-party payment processors.
• Appointment Details: Information related to your bookings, preferences, and feedback on treatments.

1.2 Automatically Collected Information:

• Usage Data: Information on how you access and use our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our site and hold certain information.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and manage your appointments and deliver our spa and wellness services.
• To personalize your experience and tailor treatments to your specific needs and preferences.
• To process transactions and send you related information, including booking confirmations and invoices.
• To communicate with you about your appointments, services, and promotional offers (with your consent where required).
• To improve and optimize our website, services, and customer experience.
• To comply with legal obligations and protect our legitimate business interests.

3. Legal Basis for Processing Personal Data (GDPR)

Our legal bases for collecting and using the personal data described in this Privacy Policy depend on the data we collect and the specific context in which we collect it:

• Consent: You have given us explicit consent to process your personal data for one or more specific purposes (e.g., for marketing communications).
• Contract: The processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., booking an appointment).
• Legal Obligation: The processing is necessary for compliance with a legal obligation to which WillowGlade Retreat is subject.
• Vital Interests: The processing is necessary to protect your vital interests or those of another natural person (e.g., in medical emergencies).
• Legitimate Interests: The processing is necessary for the purposes of the legitimate interests pursued by WillowGlade Retreat or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

4. Disclosure of Your Information

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, website hosting, and analytics. These providers are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, usually for the duration of our relationship with you and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• WillowGlade Retreat
• 2847 Heatherstone Road
• Suite 3A
• Bath, Somerset
• BA1 6TA
• United Kingdom